Last updated: June 2, 2026

This page presents the warranties applicable to products sold on CHILLROAD, including:

  • statutory warranties mandatory in France and in the European Union;
  • manufacturer commercial warranties offered by certain brands;
  • the procedure to follow for any warranty claim.

1. Statutory warranties (European Union)

Legal conformity warranty (EU)
In accordance with Articles L.217-3 et seq. of the French Consumer Code, all products sold benefit from the statutory conformity warranty.

Duration : 2 years from delivery of the goods
Cover : lack of conformity existing at the time of delivery
Available remedies :

  • repair or replacement of the product
  • failing that, a price reduction or refund

Cost : no charge to the consumer
The statutory conformity warranty applies regardless of any commercial warranty.

Official source:
French Ministry of the Economy – Statutory conformity warranty (2023)
https://www.economie.gouv.fr/particuliers/garantie-legale-conformite

Warranty against hidden defects
In accordance with Articles 1641 to 1649 of the French Civil Code, you may take action in the event of a hidden defect rendering the product unfit for use.

You may then choose between:

  • cancellation of the sale (refund), or
  • a price reduction.

2. Manufacturer commercial warranties

Certain brands offer a commercial warranty, which is optional and separate from the statutory warranties.

Mars Hydro
Official Mars Hydro policy:

  • LED lights (FC, FC-E, TS, SP series): 5-year commercial warranty
  • First 12 months: full coverage
  • Years 2 to 5: limited coverage (parts, specific conditions)
  • Fans, controllers, smart power strips: 2 years
  • Tents, non-electrical accessories: 1 year

Conditions: proof of purchase, order number, photos of the defect.

Spider Farmer
Official Spider Farmer policy:

  • Horticultural LED lights: 5-year commercial warranty
  • Controllers and electronic accessories: 2 years
  • Grow tents: no-reason return possible within 30 days (conditions apply), limited commercial warranty up to 6 months.

3. Warranty claim procedure

CHILLROAD acts as an approved intermediary between the customer and the manufacturer when the manufacturer's commercial warranty applies.

How to submit a claim?
All requests must be sent to:

📧 contact@chillroad.com

Required information
Please provide:

  • order number
  • product concerned (exact model)
  • date of receipt
  • precise description of the problem
  • photos of the defect
  • photo of the label or serial number (if applicable)

Processing
Depending on the applicable framework (statutory or manufacturer warranty), the remedy may be:

  • repair
  • replacement
  • supply of a part
  • refund (if no other solution is possible)

4. Standard exclusions

The following situations are generally not covered by warranties:

  • normal wear and tear
  • improper use or incorrect assembly
  • unauthorised modifications
  • damage caused by an unsuitable environment
  • impacts, drops, negligence

These exclusions are detailed in the manufacturer policies.

5. Relationship with the return policy

Warranties are separate from the return and withdrawal policy.
For returns, exchanges and refunds, please refer to the page: Return & Refund Policy.

FAQ

Do I need to contact the manufacturer directly?
No. All requests must first go through CHILLROAD (approved intermediary).

Statutory warranty vs. manufacturer warranty: what's the difference?
The statutory warranty is mandatory and free of charge. The manufacturer warranty is optional and subject to conditions.