{"id":3,"date":"2026-05-15T17:56:01","date_gmt":"2026-05-15T17:56:01","guid":{"rendered":"https:\/\/chillroad.com\/?page_id=3"},"modified":"2026-06-10T15:34:41","modified_gmt":"2026-06-10T15:34:41","slug":"privacy-statement-eu","status":"publish","type":"page","link":"https:\/\/chillroad.com\/en\/declaration-de-confidentialite-ue\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-2aeea3ea\">Last updated: June 10, 2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-27320f5e\"><strong>This statement describes how Blanchet Trade Solutions SAS collects and processes your personal data through the CHILLROAD website (<a href=\"https:\/\/chillroad.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.chillroad.com<\/a>), in accordance with the General Data Protection Regulation (GDPR \u2013 EU 2016\/679).<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7646ce0d\"><span class=\"wd-highlight\"><strong>1. Data controller<\/strong><br><\/span>Blanchet Trade Solutions SAS<br>60 Rue Fran\u00e7ois 1er, 75008 Paris, France<br>Paris Commercial Register No. 990 380 230<br>Email:&nbsp;<code>contact@chillroad.com<\/code><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ceba67ec\"><span class=\"wd-highlight\"><strong>2. Data we collect<\/strong><br><\/span><strong>Depending on your interaction with the site, we may collect:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identity<\/strong>&nbsp;: first name, last name<\/li>\n\n\n\n<li><strong>Contact details<\/strong>&nbsp;: postal address, email, phone<\/li>\n\n\n\n<li><strong>Order data<\/strong>&nbsp;: products ordered, amount, history<\/li>\n\n\n\n<li><strong>Payment data<\/strong>&nbsp;: processed directly by our payment provider (we store no banking data)<\/li>\n\n\n\n<li><strong>Connection data<\/strong>&nbsp;: IP address, technical browsing data<\/li>\n\n\n\n<li><strong>Exchanges<\/strong>&nbsp;: messages sent via our contact and return forms<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c143f517\"><strong><span class=\"wd-highlight\">3. Purposes and legal bases<\/span><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Purpose<\/th><th class=\"has-text-align-left\" data-align=\"left\">Legal basis<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Order processing and tracking<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contract performance<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Invoicing and accounting obligations<\/td><td class=\"has-text-align-left\" data-align=\"left\">Legal obligation<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Customer service, responding to requests<\/td><td class=\"has-text-align-left\" data-align=\"left\">Legitimate interest \/ contract performance<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Returns and warranty management<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contract performance \/ legal obligation<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Internal audience measurement (statistics)<\/td><td class=\"has-text-align-left\" data-align=\"left\">Legitimate interest<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Sending transactional emails (confirmation, shipping)<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contract performance<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8fec32d3\"><span class=\"wd-highlight\"><strong>4. Recipients and sub-processors<\/strong><br><\/span><strong>Your data may be transmitted to our sub-processors, only to the extent necessary for their services:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>o2switch<\/strong>&nbsp;(website hosting) \u2013 France<\/li>\n\n\n\n<li><strong>Brevo (Sendinblue)<\/strong>&nbsp;(transactional email sending) \u2013 France<\/li>\n\n\n\n<li><strong>WooPayments \/ Stripe (payment processing) \u2013 Automattic Inc. (United States) \/ Stripe Inc. (United States) \u2014 subject to appropriate safeguards.<\/strong><\/li>\n\n\n\n<li><strong>Carriers<\/strong>&nbsp;(order delivery)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6f158de\"><strong>We never sell or rent your personal data to third parties for commercial purposes.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6bb61d57\"><span class=\"wd-highlight\"><strong>5. Transfers outside the European Union<\/strong><br><\/span>Our main service providers (hosting, emails) are located within the European Union. <strong>Certain providers (e.g. WooPayments \/ Stripe, Brevo) may transfer data outside the EU, subject to appropriate safeguards in accordance with the GDPR<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c2c22c55\"><strong><span class=\"wd-highlight\">6. Retention periods<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order and invoicing data<\/strong>&nbsp;: 10 years (statutory accounting obligation)<\/li>\n\n\n\n<li><strong>Customer account data<\/strong>&nbsp;: duration of the commercial relationship, then applicable legal archiving<\/li>\n\n\n\n<li><strong>Contact form data<\/strong>&nbsp;: 3 years from the last exchange<\/li>\n\n\n\n<li><strong>Payment data<\/strong>&nbsp;: not retained by CHILLROAD (managed by the payment provider)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-05300e1b\"><span class=\"wd-highlight\"><strong>7. Security<\/strong><br><\/span>We implement appropriate technical and organisational measures to protect your data: encrypted connection (HTTPS\/SSL), secure hosting, restricted data access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6bb85e5\"><span class=\"wd-highlight\"><strong>8. Your rights<\/strong><br><\/span><strong>Under the GDPR, you have the following rights:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>right of access to your data<\/li>\n\n\n\n<li>right to rectification<\/li>\n\n\n\n<li>right to erasure (\u201cright to be forgotten\u201d)<\/li>\n\n\n\n<li>right to restriction of processing<\/li>\n\n\n\n<li>right to object<\/li>\n\n\n\n<li>right to data portability<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-20429723\"><strong>To exercise these rights, contact us at:&nbsp;<\/strong><code>contact@chillroad.com<\/code><br>Proof of identity may be requested.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-58f80710\"><span class=\"wd-highlight\"><strong>9. Cookies<\/strong><br><\/span>The use of cookies and trackers is detailed in our <a href=\"https:\/\/chillroad.com\/en\/cookie-policy-eu\/\" data-type=\"page\" data-id=\"6437\"><strong>Cookie Policy<\/strong><\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e097372\"><span class=\"wd-highlight\"><strong>10. Complaints<\/strong><br><\/span><strong>If you believe your rights are not being respected, you may lodge a complaint with the CNIL:<br><\/strong>National Commission for Information Technology and Civil Liberties<br>3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07<br><a href=\"http:\/\/www.cnil.fr\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">www.cnil.fr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ee043841\"><span class=\"wd-highlight\"><strong>11. Contact<\/strong><br><\/span>Blanchet Trade Solutions SAS<br>60 Rue Fran\u00e7ois 1er, 75008 Paris, France<br>Email:&nbsp;<code>contact@chillroad.com<\/code><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>Finalit\u00e9 Base l\u00e9gale Traitement et suivi des commandes Ex\u00e9cution du contrat Facturation et obligations comptables Obligation l\u00e9gale Service client, r\u00e9ponses<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":0,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"wp:attachment":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}