{"id":6412,"date":"2026-06-02T00:54:15","date_gmt":"2026-06-02T00:54:15","guid":{"rendered":"https:\/\/chillroad.com\/?page_id=6412"},"modified":"2026-06-02T01:36:52","modified_gmt":"2026-06-02T01:36:52","slug":"warranty","status":"publish","type":"page","link":"https:\/\/chillroad.com\/en\/garantie\/","title":{"rendered":"Warranty"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-7c4ee0f5\">Last updated: June 2, 2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7bd22b52\"><strong><span class=\"wd-highlight\">This page presents the warranties applicable to products sold on CHILLROAD, including:<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>statutory warranties mandatory in France and in the European Union;<\/li>\n\n\n\n<li>manufacturer commercial warranties offered by certain brands;<\/li>\n\n\n\n<li>the procedure to follow for any warranty claim.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-56ab3e80\"><strong><span class=\"wd-highlight\">1. Statutory warranties (European Union)<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dee45b32\"><strong><span class=\"wd-highlight\">Legal conformity warranty (EU)<br><\/span><\/strong>In accordance with Articles L.217-3 et seq. of the French Consumer Code, all products sold benefit from the statutory conformity warranty.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-62075a3d\"><strong>Duration <\/strong>: 2 years from delivery of the goods<br><strong>Cover <\/strong>: lack of conformity existing at the time of delivery<br><strong>Available remedies<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair or replacement of the product<\/li>\n\n\n\n<li>failing that, a price reduction or refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4f89aa7c\"><strong>Cost <\/strong>: no charge to the consumer<br>The statutory conformity warranty applies regardless of any commercial warranty.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b4b055d1\"><strong>Official source:<br><\/strong>French Ministry of the Economy \u2013 Statutory conformity warranty (2023)<br><a href=\"https:\/\/www.economie.gouv.fr\/particuliers\/garantie-legale-conformite\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.economie.gouv.fr\/particuliers\/garantie-legale-conformite<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a591b3cf\"><strong><span class=\"wd-highlight\">Warranty against hidden defects<br><\/span><\/strong>In accordance with Articles 1641 to 1649 of the French Civil Code, you may take action in the event of a hidden defect rendering the product unfit for use.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f968074f\">You may then choose between:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cancellation of the sale (refund), or<\/li>\n\n\n\n<li id=\"mars-hydro\">a price reduction.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fbc28ce3\"><strong><span class=\"wd-highlight\">2. Manufacturer commercial warranties<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a02231c4\"><strong>Certain brands offer a commercial warranty, which is optional and separate from the statutory warranties.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3dac7a5e\"><strong><span class=\"wd-highlight\">Mars Hydro<br><\/span><\/strong>Official Mars Hydro policy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LED lights (FC, FC-E, TS, SP series): 5-year commercial warranty<\/li>\n\n\n\n<li>First 12 months: full coverage<\/li>\n\n\n\n<li>Years 2 to 5: limited coverage (parts, specific conditions)<\/li>\n\n\n\n<li>Fans, controllers, smart power strips: 2 years<\/li>\n\n\n\n<li id=\"spider-farmer\">Tents, non-electrical accessories: 1 year<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-255225d5\">Conditions: proof of purchase, order number, photos of the defect.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph color-scheme-light wd-e1ea6196\"><span class=\"wd-highlight\"><strong>Spider Farmer<\/strong><br><\/span>Official Spider Farmer policy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Horticultural LED lights: 5-year commercial warranty<\/li>\n\n\n\n<li>Controllers and electronic accessories: 2 years<\/li>\n\n\n\n<li>Grow tents: no-reason return possible within 30 days (conditions apply), limited commercial warranty up to 6 months.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4444c4b1\"><strong><span class=\"wd-highlight\">3. Warranty claim procedure<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1b420caa\"><strong>CHILLROAD acts as an approved intermediary between the customer and the manufacturer when the manufacturer's commercial warranty applies.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3cac7b23\"><strong><span class=\"wd-highlight\">How to submit a claim?<br><\/span><\/strong>All requests must be sent to:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ac42dd86\">\ud83d\udce7&nbsp;<code>contact@chillroad.com<\/code><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ad115ea5\"><span class=\"wd-highlight\"><strong>Required information<\/strong><br><\/span>Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>product concerned (exact model)<\/li>\n\n\n\n<li>date of receipt<\/li>\n\n\n\n<li>precise description of the problem<\/li>\n\n\n\n<li>photos of the defect<\/li>\n\n\n\n<li>photo of the label or serial number (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9d2c7ec2\"><span class=\"wd-highlight\"><strong>Processing<\/strong><br><\/span><span class=\"wd-highlight\">Depending on the applicable framework (statutory or manufacturer warranty), the remedy may be:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair<\/li>\n\n\n\n<li>replacement<\/li>\n\n\n\n<li>supply of a part<\/li>\n\n\n\n<li>refund (if no other solution is possible)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-df15df94\"><strong>4. Standard exclusions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ca185c12\"><strong>The following situations are generally not covered by warranties:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>normal wear and tear<\/li>\n\n\n\n<li>improper use or incorrect assembly<\/li>\n\n\n\n<li>unauthorised modifications<\/li>\n\n\n\n<li>damage caused by an unsuitable environment<\/li>\n\n\n\n<li>impacts, drops, negligence<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-27999a4f\">These exclusions are detailed in the manufacturer policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-75196315\"><strong>5. Relationship with the return policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-622e991b\"><strong><span class=\"wd-highlight\">Warranties are separate from the return and withdrawal policy.<br><\/span>For returns, exchanges and refunds, please refer to the page:<\/strong><a href=\"https:\/\/chillroad.com\/en\/return-and-refund-policy\/\" data-type=\"page\" data-id=\"6415\"> Return &amp; Refund Policy.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ce8cff38\"><strong>FAQ<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3f7f648b\"><strong>Do I need to contact the manufacturer directly?<br><\/strong>No. All requests must first go through CHILLROAD (approved intermediary).<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-43373bdd\"><strong>Statutory warranty vs. manufacturer warranty: what's the difference?<br><\/strong>The statutory warranty is mandatory and free of charge. The manufacturer warranty is optional and subject to conditions.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6412","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages\/6412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/comments?post=6412"}],"version-history":[{"count":0,"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/pages\/6412\/revisions"}],"wp:attachment":[{"href":"https:\/\/chillroad.com\/en\/wp-json\/wp\/v2\/media?parent=6412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}