Secret Shaker – Secret Smoke

Order confirmation

Once your payment is confirmed, you will receive a confirmation email. We automatically check our inventory. If a product is out of stock, we will contact you to offer the option of backorder or a refund. In-stock items are shipped within 1 to 2 business days.

Pre-orders: If the product title includes “[Pre-order],” shipping typically takes place within 2 weeks or according to the estimated delivery time provided.

Delivery areas

CHILLROAD ships to all countries in the European Union through its European logistics partners:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

Shipping and Tracking

• Carriers: DHL, GLS, DPD, or other reliable carriers (shipped within 24 to 48 business hours, except for pre-orders)
• Estimated delivery time: 2 to 5 business days.
• Tracking: Tracking number sent by email upon shipment
• Shipping costs: Calculated and displayed at checkout. Free on orders of €119 or more in mainland France and €179 or more to nearby EU countries — €27 Corsica surcharge, waived from €179 (see Shipping and Delivery)

Edit an order

Please contact us immediately via contact@chillroad.com. Once the package has been shipped, any changes may result in additional fees or delays.

Returns and Warranty

• Returns and Refund Policy
• Warranty